Do you know that the average cart abandonment rate on E-commerce sites is a staggering 70%? A faulty checkout page or technical issues during checkout are the major reasons for this. Checkout issues result in reduced customer experience and SEO ranking directly affecting sales.
If you have a WooCommerce website and want to avoid issues cropping up during checkout, this blog will help. Let’s get into the details.
What are the Common Checkout Issues on WooCommerce Sites?
Major checkout issues on WooCommerce sites include checkout stuck on loading, redirected to empty carts, payment methods not visible, and more. Other issues are unknown errors or authentication errors popping up.
Here is a detailed rundown of what each of these issues are.
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Check out stuck on loading
One of the most common issues with order checkout is the checkout page stuck on loading for long. A longer waiting period can frustrate the customer leading to cancellation of the purchase.
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Customer redirected to an empty cart
Oftentimes, your customers might be simply sent back to an empty cart page. The possible factor behind this could be an issue with the hosting service environment. An incompatible hosting service environment can cause the customer to end up on an empty cart page.
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One or more payment options are not available
Customers might often find one or more e-payment options not available or simply not working. This can severely impact the experience of your customer who may end up cancelling items. Issues with SSL certificates might be the major factor behind this checkout problem.
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Authentication error comes up
Sometimes customers find a strange authentication error while paying through a preferred payment option. This could be due to an issue in the connection between the online store and the payment provider.
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An unknown error pops up
Another common issue your customers face when checking out is an unknown error popping up. There can be multiple factors contributing to this error. An AJAX error or plugin conflict could be the possible culprit.
How to Resolve Common Checkout Issues on WooCommerce?
To avoid checkout issues on WooCommerce, you can troubleshoot the plugins and themes, rectify the AJAX-related issues, and check and fix the payment buttons. Other solutions include rectifying the session_start issues or resolving the ssl_error_rx_record_too_long issue.
Want to know more? Let’s find out.
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Rectify AJAX issues
Sometimes errors in the WooCommerce site’s AJAX calls might trouble the checkout process. It can lead to unnecessary loading errors and an extended waiting period for purchase completion. Common solutions you can perform include specifying the correct AJAX URL to ensure requests are sent to the correct destination.
Also, ensure that there isn’t any mismatch between the WordPress URL and the site URL.
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Fix the payment buttons
Are your customers experiencing issues with payments? Make sure to verify the settings of the payment gateway or clear the browser frequently.
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Check plugins and themes
Conflicting plugins and themes might lead to the aforementioned checkout errors. Create a staging site for testing. Deactivate all plugins and then activate each one by one. Check if the issues are getting resolved after activating each plugin. If you resolve the issue, push the changes onto the live site.
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Remove ssl_error_rx_record_too_long issue
When the browser begins SSL/TLS handshake for a secure connection setup, this error might occur. Consequently, the connection fails and the checkout process becomes unsuccessful. This occurs due to an SSL configuration issue. Reach out to the hosting service provider for access to server configuration.
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Resolve session_start error
This issue occurs due to a particular problem with the session_start PHP function. To rectify this issue, you will need to connect with the hosting service provider. They have access to server configuration settings or adjust PHP session configuration.
Wrapping up
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